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The Eleven Commandments of Good Business

We came upon this next bit of information, quite a few years back while surfing the web.  Located somewhere in the deep, dark recesses of the web, this little gem has been a daily reminder of why we are here and, more importantly, whom we are here for:

The Eleven Commandments of Good Business

The Customer…

  1. … is the most important person in our business.
  2. … is not dependent on us – we are dependent on them.
  3. … is not an interruption of our work – they are the purpose of it.
  4. … does us a favor when they call – we are not doing them a favor by   serving them.
  5. … is part of our business – not an outsider.
  6. … is not a cold statistic – he or she is a flesh and blood human being with feeling and emotions like our own.
  7. … is not someone to argue or match wits with.
  8. … is a person who brings us their wants – it is our job to fill those wants.
  9. … is deserving of the most courteous and attentive treatment we can give them.
  10. … is the person who makes it possible to pay your salary whether you are a truck driver, plant employee, office employee, salesperson or manager.
  11. … is the life-blood of this and every other business.

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